Privacy Policy

The privacy policy below applies to all site visits, transactions, and agreements with Mo-ments for you, Chamber of Commerce (KvK) number: 87779722.

Version: October 2023

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We respect the privacy of our website visitors and ensure that the personal information you provide us is treated confidentially. Below, you can read exactly how we do this, what personal data we collect from you, and for which purposes.

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The Use of Personal Data
When using our website, we obtain certain data from you, which may include personal data. We only store and use personal data that is provided directly by you in the context of the service you have requested (for example, via the contact form or when creating an account), or data which is clearly provided to us for processing at the time of submission. We will not use your personal data for any other purposes unless you have given your prior consent or we are permitted or required to do so by law.

Example: When you place an order, we must store and process your personal data to complete your order. We also pass this data on to our transport carrier so that your order can be shipped. Additionally, we may use your provided postcode and house number to verify that it is a valid address.

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Purposes of Use
In order to provide you with the best possible service, it is necessary for Mo-ments for you to store your personal data in certain cases. Mo-ments for you uses your personal data for purposes including:

• providing access to our website;

• utilising the functionalities on our website;

• sending a newsletter or notifying you when a product you want is back in stock, provided you have subscribed to this service;

• enabling you to place an order;

• enabling you to create an account;

• processing an order, including the dispatch of the parcel.

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Description of Personal Data
For the aforementioned purposes, we will process the following personal data:

• First name

• Surname

• Country

• Address

• Postcode

• Town/City

• Telephone number

• Email address

• IP address

• Technical browser information

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Retention Periods
We work with software in which historical data is retained. Currently, our order-processing software does not feature an automated option to delete your data. If you wish to have your data removed, you can submit a request to us.

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Confidentiality & Disclosure to Third Parties
We treat your personal data confidentially. We do not provide the personal data collected through our website to third parties for their direct marketing purposes. Furthermore, we will not provide the data you supply to other parties not affiliated with Mo-ments for you, unless you have given your prior consent, it is necessary for the execution of the agreement, or we are permitted or required to do so by law.

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Parties who are granted access to your personal data include:

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Analytics and Statistics

• For example, Google Analytics: IP address. Used for collecting visitor statistics.

Newsletters

• For example, Mailchimp or Laposta: Name and email address. Used if you subscribe to our newsletter form.

Social Media

• For example, Facebook, Instagram, TikTok, or LinkedIn: Subject to your consent. Used to measure your visit to our site.

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Online Payment of Your Order
To enable the online payment of your order, we collaborate with various banking and payment providers that hold a banking licence and will process your data as such. Depending on the chosen payment method, they will – where necessary and at their own discretion – pass your personal data on to the party handling the payment, such as Mastercard, Visa, PayPal, or Buy Now Pay Later services (AchterafBetalen). By placing an order, you agree to the provision of your data to these parties to facilitate your payment.

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Shipping of Your Order
For the delivery of your order, we work with various transport carriers, including PostNL. In order to pre-register your parcel and send you a track & trace link, we share your personal data in the form of a pre-registration and a shipping label. By placing an order, you agree to the provision of your data to these parties to enable the shipping of your order.

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Data Security
Mo-ments for you uses careful security procedures to protect the processed data, particularly to prevent unauthorised persons from gaining unintended access to this information. We ensure that only necessary individuals have access to your data and that access to your personal data is protected. We work with long passwords that are not stored online. Only authorised persons within our company have access to your personal data, and all our employees are bound by a signed confidentiality agreement.

The administrator of our webshop guarantees specific practices regarding data security. For security details concerning other systems we use to serve you, please feel free to contact us.

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Cookies
Cookies are used on this website to keep track of display preferences. We also use functional cookies to remember your language selection and your shopping basket, so that if you return at a later time, your basket will still contain your selection.

Cookies are small text files that can be automatically stored on or read from your device (such as a PC, laptop, notebook, tablet, or smartphone) when visiting a website. The cookie is stored on your own device and not by us; this storage or reading takes place via your device's web browser. The information a cookie obtains about your use of the website can be transferred to Mo-ments for you’s own secure servers or those of a third party.

On our website, cookies are used to:

• enable website functionalities and protect the website (technical or functional cookies);

• analyse the use of the website and improve it based on that data (analytical cookies);

• enable sharing of our website via social media (social media cookies).

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Technical or Functional Cookies
The primary purpose of cookies is to save you time and effort. For example, if you customise a web page to your personal preferences or navigate within a website, cookies remember the chosen settings and preferences for future use. When you visit the website again later, the previously entered data can be retrieved by the cookies, allowing you to easily use the website features as you previously configured them. We use the following technical cookies:

• Shopping Basket Cookie: Remembers which items you have placed in your shopping basket.

• Optional examples: Wishlist Cookie (remembers items in your wishlist), Language Cookie (remembers your chosen language), GEO Cookie (remembers your location based on your IP address).

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Analytical Cookies
In addition, cookies are used on this website to keep track of statistics, allowing us to gain insight into the use of our website and the effectiveness of our campaigns. We use the following analytical cookies:

• For example, Google.com: Google Analytics.

• For example, Hotjar: Statistics on browsing and clicking behaviour.

 

Advertising Cookies
Furthermore, we use advertising cookies so that we can improve the online advertising selection for you and gain insight into our campaign performance. We use the following advertising cookies:

• For example, Doubleclick.net: Google remarketing.

• For example, Facebook.com: Facebook remarketing.

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Social Media Cookies
To make it possible for you to share our information from this website via various social media channels, we use the following cookies:

• For example: Instagram, Facebook, TikTok.

Parties Outside the EU
These are parties that set cookies and are located outside the EU:

• Google, Facebook, Mailchimp, etc.

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Enabling and Disabling Cookies
You can choose whether or not to accept cookies. Most browsers automatically accept cookies, but you can usually modify your browser settings to decline cookies if you prefer (refer to your browser's instructions). If you choose to decline cookies, you may not be able to fully experience the interactive features of this website or other sites you visit. Keep in mind that without cookies, we cannot remember what is in your shopping basket, which makes checking out difficult.

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Deleting Cookies
Most cookies have an expiry date. This means they expire automatically after a certain period and no longer record data from your site visit. You can also choose to delete cookies manually before their expiry date. For more information on how to do this, please consult your browser manual.

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Profiling
Profiling is the gathering of profiles where, in addition to personal data, online behaviour is also stored in order to create a complete profile of data and behaviour. The WEBSHOP [does / does not] make use of profiling.

Within this profile, we store the following data (e.g., Pages visited).

Our internet pages contain links to other websites. This privacy and cookie policy does not apply to third-party websites connected to our website via links. We cannot guarantee that these third parties will handle your personal data in a reliable or secure manner. We therefore recommend that you read the privacy policy of these websites before using them.

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Your Statutory Rights
You may ask Mo-ments for you for access to the data stored about you. You can also request Mo-ments for you to change, transfer, supplement, or delete this data. You can do this by contacting us via the email form, sending us an email via the address listed on our contact page, or by informing us in writing by other means. We do not process requests over the phone as this is prone to errors. We may ask you to identify yourself to ensure we are dealing with the correct person.

• Right of access: You have the right to know what personal data we have collected from you.

• Right to data portability: You have the right to receive your data in a structured file format so you can use it as you wish.

• Right to rectification: You have the right to amend your data after accessing it, insofar as this is not already possible after logging in.

• Right to erasure: You have the right to be forgotten. Upon request, we will remove your data from our system.

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Changes to this Privacy and Cookie Policy
We reserve the right to amend this privacy and cookie policy. Changes will be published on our website. It is therefore advisable to consult this page regularly so that you are aware of any updates.

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Data Protection Authority
Naturally, we are happy to help you if you have complaints about the processing of your personal data. Under privacy legislation, you have the right to lodge a complaint with the Dutch Data Protection Authority (Autoriteit Persoonsgegevens) against our processing of your personal data. You can contact the Autoriteit Persoonsgegevens for this purpose.

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Data Controller
Within Mo-ments for you, the appointed individual responsible for personal data is:

Name: Monique van der Hilst

Contact Details: info@mo-mentsforyou.nl